AFQs
🧢 FAQ — About Our Hats
Q1: What materials are your hats made of?
A: Our hats are made from high-quality materials such as cotton, polyester, wool, and nylon blends, depending on the style. Each product page lists the detailed fabric composition so you can choose the one that fits your comfort and lifestyle best.
Q2: How do I choose the right size?
A: Use a soft measuring tape to measure the circumference of your head, about 2 cm above your eyebrows and ears.
Then, compare your measurement with our size chart on the product page.
If you’re between two sizes, we recommend going one size up for a more comfortable fit.
Q3: Are your hats unisex?
A: Yes! Most of our designs are unisex and look great on everyone. Some collections may have slightly different fits or colors, so feel free to explore the one that best matches your style.
Q4: How should I clean and care for my hat?
A:
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Cotton / Polyester hats: Hand wash gently in cold water and air dry.
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Wool or special fabrics: Spot clean with a damp cloth or use a professional cleaner.
Avoid machine washing, tumble drying, or direct sunlight to keep the shape and color lasting longer.
Q5: What should I do if the hat doesn’t fit well?
A: No worries! If the fit isn’t quite right, you can visit our offline store within 7 days for a free exchange.
(Excluding customized items.)
Q6: What if the hat I like is out of stock?
A: You can leave us a message on TikTok or Pinterest (@Silpslide) — we’ll expedite restocking for you as soon as possible!
Q7: Do you offer free shipping?
A: Yes! Free shipping is available across Canada (excluding custom-made products).
Q8: Can I customize my hat?
A: Absolutely! We offer custom embroidery and logo services for selected styles.
Please contact us directly or leave a message for more details on customization options.
Q9: Where can I try your hats in person?
A: You can visit our offline store to experience the texture, fit, and craftsmanship up close.
We always welcome you to stop by and find your perfect match!