If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
Enjoy free shipping across Canada.
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Customer Support
All Silpslide products are eligible for return or exchange at our retail stores within 7 days of receiving your order.
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FAQ’s
What if the style you love is out of stock?
Leave us a message on TikTok or in our PINS community — we’ll fast-track the restock just for you! -
Contact Us
Feel free to call or leave us a message at +1-778-723-7018.
Explore our packaging and exquisite craftsmanship.
We’re glad to see you in our offline shop!
We’d like to express our heartfelt thanks to all the customers who have visited our store over the years.Your support means everything — without you, there would be no Silpslide today.Your trust and recognition are the driving force that keeps Silpslide moving forward.
Free shipping and returns
FAQs
Please read our FAQs page to find out more.
Q1: How do l know my fitted hat size?
A: Use a soft measuring tape and wrap it around your head — about 2 cm (¾ inch) above your eyebrows and ears, where your hat would naturally sit.
Make sure the tape is snug but not tight. Record the measurement in centimeters or inches.
Once you have your head measurement, compare it to our size chart:
- S (Small) – 54–55 cm
- M (Medium) – 56–57 cm
- L (Large) – 58–59 cm
- XL (Extra Large) – 60–61 cm
If you’re between two sizes, we recommend choosing the larger one for comfort.
Q2: What materials are your hats made of?
A: Our hats are made from high-quality materials such as cotton, polyester, wool, and nylon blends, depending on the style. Each product page lists the detailed fabric composition so you can choose the one that fits your comfort and lifestyle best.
Q3: Are your hats unisex?
A: Yes! Most of our designs are unisex and look great on everyone. Some collections may have slightly different fits or colors, so feel free to explore the one that best matches your style.
Q4: How should I clean and care for my hat?
A:
Cotton / Polyester hats: Hand wash gently in cold water and air dry.
Wool or special fabrics: Spot clean with a damp cloth or use a professional cleaner.
Avoid machine washing, tumble drying, or direct sunlight to keep the shape and color lasting longer.
Q5: What if the hat I like is out of stock?
A: You can leave us a message on TikTok or Pinterest (@Silpslide) — we’ll expedite restocking for you as soon as possible!